Leading customer support on Intercom? This is the weekdaily email for you

Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team.

If your support team runs on Intercom, you already have the tools to make things better.

The problem? You’re too buried in conversations, workflows, and fire-fighting to actually use them.

This email is your shortcut: real-world ideas, tested by teams like yours, to help you cut repetitive work, boost resolution, and lead with confidence.

What You’ll Get

A short email each weekday (2 mins to read)
No hype. Just practical advice that works inside Intercom
Insights from real projects with SaaS teams using Intercom at scale
Cut through the noise of 75 page PDFs and daily product updates with filtered steps to take now

Built for support leaders running Intercom. Zero fluff, zero spam. Unsubscribe anytime.

Hi, I’m Conor Pendergrast. I am a customer support specialist with over 15 years of experience. I help customer support leaders stabilise and grow their careers, and build quality customer support on Intercom.

Why should you join my weekdaily email list?

“I recommend it. Messages are concise, which is helpful in our high-interruption roles.” - Jared Call, Senior Manager of Support & Infrastructure @ VARGO

✅ Optimise your Intercom setup

Learn how others are using Fin, workflows, tasks, and self-service content to scale without burning out.

✅ Lead a smarter team

Improve team performance with practical tips on delegation, prioritisation, and proactive support.

✅ Free your time

Apply automation, AI, and smart routing to get out of the inbox and into strategic work.

“Conor’s depth of knowledge in CX and customer retention strategies is impressive, and he possesses a rare ability to convey complex concepts in a clear and understandable manner. – Isabela Stisser, Account Management, Operations and Compliance @ Expensify

You’ll love this if you:

Lead support at a B2B SaaS company
Use Intercom for customer support
Want to manage customer conversation volume and lead more proactively
Are curious (but cautious) about AI, Fin and automation