Support Stack: How Tettra Saved $ with Smarter Fin Rules in Intercom | Ep.2 with Jen Weaver
Every resolved conversation with Intercom’s Fin AI Agent costs money. But what if strangers are using it to ask off-topic ChatGPT-style questions?
That’s exactly what happened at Tettra — until Jen Weaver and her team made one smart change.
In this episode of Support Stack, you’ll see:
🔑 How to limit Fin access to logged-in users only
💡 Why this boosted ROI without blocking real leads
⚙️ Extra ways to refine Fin access using Intercom’s advanced workflows
It’s a simple, actionable lesson: your Fin doesn’t have to be all-or-nothing. The right filters can save costs while giving customers faster answers where it counts.