0
Skip to Content
CustomerSuccess.cx
Daily List
Support Stack
Appearances
The 5 mistakes you’re making with Fin’s data connectors
Fin Questions, Answered
Call Me When
Fin AI Roadmap
Fin Services
About Conor
Contact
CustomerSuccess.cx
Daily List
Support Stack
Appearances
The 5 mistakes you’re making with Fin’s data connectors
Fin Questions, Answered
Call Me When
Fin AI Roadmap
Fin Services
About Conor
Contact
Folder: Learn
Back
Daily List
Support Stack
Appearances
Folder: Get Help
Back
The 5 mistakes you’re making with Fin’s data connectors
Fin Questions, Answered
Call Me When
Fin AI Roadmap
Fin Services
About Conor
Contact
Support Stack: Long Read Conor Pendergrast 27/07/2026 Support Stack: Long Read Conor Pendergrast 27/07/2026

The 15-Minute Daily Fin Review That Lifts Resolution

Read More
Support Stack E16: The 14-Factor Checklist That Makes Fin Actually Find Your Content with Dawn Perrott (Fin)
Conor Pendergrast 22/07/2026 Conor Pendergrast 22/07/2026

Support Stack E16: The 14-Factor Checklist That Makes Fin Actually Find Your Content with Dawn Perrott (Fin)

Dawn Perrott’s 14-factor content readiness framework — the checklist that decides whether Fin can find and use your help content, run live as a single Operator prompt.

Read More
Support Stack: Long Read Conor Pendergrast 17/07/2026 Support Stack: Long Read Conor Pendergrast 17/07/2026

How to Build a Fin Procedure That Actually Works

Read More
Support Stack: Long Read Conor Pendergrast 11/07/2026 Support Stack: Long Read Conor Pendergrast 11/07/2026

Why Fin Resolution Stalls (And What Actually Moves It)

Read More
Support Stack E15: How Fin's AI Knowledge Manager Uses Operator Memory with Dawn Perrott (Fin)
Conor Pendergrast 08/07/2026 Conor Pendergrast 08/07/2026

Support Stack E15: How Fin's AI Knowledge Manager Uses Operator Memory with Dawn Perrott (Fin)

Read More
Support Stack E14: The Missing Link Between QA, Docs & Fin AI, with Thomas Hils
Conor Pendergrast 08/04/2026 Conor Pendergrast 08/04/2026

Support Stack E14: The Missing Link Between QA, Docs & Fin AI, with Thomas Hils

Read More
Support Stack E13: Fin Handles the Easy Stuff… Now QA Gets Harder
Conor Pendergrast 25/03/2026 Conor Pendergrast 25/03/2026

Support Stack E13: Fin Handles the Easy Stuff… Now QA Gets Harder

Read More
Support Stack Solo Ep 03: How to Build a Fin Procedure in Intercom
Conor Pendergrast 11/03/2026 Conor Pendergrast 11/03/2026

Support Stack Solo Ep 03: How to Build a Fin Procedure in Intercom

Read More
Support Stack E12: Rewriting 235 Articles for Fin
Conor Pendergrast 04/03/2026 Conor Pendergrast 04/03/2026

Support Stack E12: Rewriting 235 Articles for Fin

Read More
Support Stack Solo E01: What Makes a Great Fin Procedure (And When Not to Use One)
Conor Pendergrast 25/02/2026 Conor Pendergrast 25/02/2026

Support Stack Solo E01: What Makes a Great Fin Procedure (And When Not to Use One)

Read More
Support Stack Solo Ep 02: First Look at Fin Procedures in Intercom
Conor Pendergrast 23/02/2026 Conor Pendergrast 23/02/2026

Support Stack Solo Ep 02: First Look at Fin Procedures in Intercom

Read More
Support Stack Episode 11 - Teaching Fin Your Product Language
Conor Pendergrast 18/02/2026 Conor Pendergrast 18/02/2026

Support Stack Episode 11 - Teaching Fin Your Product Language

Read More
Support Stack Episode 10 – 94% Opens on Product Updates: Axuall’s Intercom Playbook
Conor Pendergrast 19/11/2025 Conor Pendergrast 19/11/2025

Support Stack Episode 10 – 94% Opens on Product Updates: Axuall’s Intercom Playbook

Read More
Support Stack Episode 09 – From 55% to 75% Fin Resolution in 2 Months with Tobi Davis
Conor Pendergrast 12/11/2025 Conor Pendergrast 12/11/2025

Support Stack Episode 09 – From 55% to 75% Fin Resolution in 2 Months with Tobi Davis

Read More
How Small Support Teams Deliver Big Results with Intercom + AI | Ep. 8 with Tobi Davis
Conor Pendergrast 05/11/2025 Conor Pendergrast 05/11/2025

How Small Support Teams Deliver Big Results with Intercom + AI | Ep. 8 with Tobi Davis

Read More
Turn Customer Data into White-Glove Support with Intercom + HubSpot | Ep. 7 with Tobi Davis
Conor Pendergrast 28/10/2025 Conor Pendergrast 28/10/2025

Turn Customer Data into White-Glove Support with Intercom + HubSpot | Ep. 7 with Tobi Davis

Read More
Stop Support Spikes: Proactive Intercom Messages That Flatten Volume | Ep. 6 with Tobi Davis
Conor Pendergrast 22/10/2025 Conor Pendergrast 22/10/2025

Stop Support Spikes: Proactive Intercom Messages That Flatten Volume | Ep. 6 with Tobi Davis

Read More
Testing Fin? Here’s Why It Shows the Wrong Status Page | Ep. 5 with Jen Weaver
Conor Pendergrast 15/10/2025 Conor Pendergrast 15/10/2025

Testing Fin? Here’s Why It Shows the Wrong Status Page | Ep. 5 with Jen Weaver

Read More
Stop Guessing: Use Topics Explorer to Upgrade Fin Fast | Ep. 4 with Jen Weaver
Conor Pendergrast 08/10/2025 Conor Pendergrast 08/10/2025

Stop Guessing: Use Topics Explorer to Upgrade Fin Fast | Ep. 4 with Jen Weaver

Read More
The 15-Minute Daily Ritual That Transforms Fin AI Performance | Ep. 3 with Jen Weaver
Conor Pendergrast 01/10/2025 Conor Pendergrast 01/10/2025

The 15-Minute Daily Ritual That Transforms Fin AI Performance | Ep. 3 with Jen Weaver

Read More
Older Posts

CustomerSuccess.cx

Contact: hello@customersuccess.cx