Brian Branca from Fin joins Conor to explain Fin Skills, the quiet hero of Pioneer: when a procedure is still the right tool, when a skill wins, and how Operator can convert a monster procedure.

Nivedha Venkatesh (Pageloop) shows how docs as code ships your documentation alongside your product changes, and we work out what Intercom and Fin teams can borrow today.

Alan Gleeson from Otonomee shares the view from the room at Fin’s Pioneer 2026, then I walk through the four product changes worth your attention.

How to test any Fin Procedure scenario in minutes by mocking your data connector’s response — no hunting for the right customer required.

Brian Branca, an AI Conversation Designer at Fin, walks through his weekly Fin QA routine — the Monitor filters that surface the right conversations, and what happens to everything he finds

Brian Branca, an AI Conversation Designer at Fin, on when a Fin procedure is the right tool — and why Operator gets you a first draft, not a finished one.

Teams get Fin to around 50% resolution and plateau — here are the three stages of AI resolution, and how to move to the next one even without engineering time.

A customer knew an internal feature flag name they shouldn’t have — Dawn Perrott used Operator to prove in under ten minutes that Fin hadn’t leaked it.

Dawn Perrott’s 14-factor content readiness framework — the checklist that decides whether Fin can find and use your help content, run live as a single Operator prompt.