Stop Guessing: Use Topics Explorer to Upgrade Fin Fast | Ep. 4 with Jen Weaver
Guessing where to improve Fin wastes time. Topics Explorer shows you the exact conversations where Fin struggles so you can fix what matters first.
In this Support Stack episode, Jen Weaver (Tettra) and Conor Pendergrast walk through:
Selecting the right scope and metric to surface real opportunities
Generating a Testing Group from past conversations by topic
Rating answers with keyboard shortcuts and product-expert notes
Deciding whether the fix is content (articles/snippets), data (attributes/connectors), or actions (Fin Tasks)
Preventing wrong-product answers by pushing the right user attributes into Intercom and guiding Fin accordingly
You’ll see a real example where a new product area had a low resolution rate due to thin documentation and missing signals. We show how to diagnose it and plan the quickest path to better answers.
Perfect for support leaders and ops folks who want a pragmatic, measurable way to lift Fin’s resolution rate without boiling the ocean.