Testing Fin? Here’s Why It Shows the Wrong Status Page | Ep. 5 with Jen Weaver
Ever tested Fin and thought: “Why is it saying there’s an API outage?” — even when there isn’t?
That’s what happened to Jen Weaver (Tettra), and in this Support Stack episode, she and Conor Pendergrast dig into:
How Intercom’s data connectors affect Fin’s test answers
The hidden setting that makes Fin pull test data instead of live status
A quick fix that ensures Fin tests match what your customers will see
Why accurate testing makes every Fin workflow more trustworthy
By the end, you’ll know how to confidently test Fin’s answers — without false alarms or confusing “system down” messages.
For anyone maintaining Intercom’s Fin setup, this is a must-watch before your next test.