Ask CX leaders: What are you looking forward to in 2025?
I asked CX leaders what they're looking forward to in CX in 2025. Here’s what they said
What’s in your ears at the moment (the non-CX edition)?
What non-CX podcasts do you listen to? Here are four suggestions
What’s in your ears at the moment?
What CX podcasts do you listen to? Here's four suggestions
Summer is over, and I’m back
I'm back from a long summer break, with some conference and coaching news
How AI will change CX
Friend of the newsletter Peter asks:
“I'd like help cutting through the hype and share your thoughts on the role AI will play in CX in the next 24 months”
I’ll answer that in this post!
Podcasting, coaching and roadmapping (oh my)
My interview on Sarah Caminiti's Epochal Growth podcast is now live. We talked about managing parental leave. I think you'll like this one - it's a pet topic for me, and one that I can speak to for even longer than the 47 minutes of the episode. We talked about…